Help & Support

We endeavour to keep the system operational 100% of the time, but we may have downtime due to upgrades.

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Login Issues

I cannot login
Please make sure you are using the correct username and password. Both are case sensitive.
I have not received my activation email
Please check your SPAM email filter. If you still cannot find it, you can resend it with the following link - resend activation email or contact the support team via email -
I have forgotten my password
Please use the reset password system and a new password will be emailed to your registered email address - reset your password


activeREFER is the new way to encourage referrals. Referrers are rewarded with points for passing companies successful referrals. Points can be spent in the activeREFER online shop, converted to cash or donated to charity!

We are keen to hear your thoughts on activeREFER.

Please use our feedback page to get in touch.