FAQ's & Support

A referral is a potential lead (name & contact details) that has been passed to a company through a referrer.

A referrer is a person who knows of someone who requires the services a company offers and gives that person's details to the company.

A reward that the company provides to encourage referrers to generate referrals.

An official who makes decisions relating to a match :)

We tend to say that the person or company that has been referred is a referred party as referee is sports-related.

There are no joining fees and the free system allows you to do everything apart from manage more than five active referrals. To manage more than five you need to upgrade to the premium account (TBC). Also there is a cost relating to the rewarding of the referrers as a transaction fee (£0.15 per point - 10 points costs £11.50) is charged.

A referral could be considered to be a “hot” lead in company terms. A person is more likely to use a company because this company has been recommended to them by a person they know and trust. In essence, the referrer is doing the “sales” work for the company.

Why would it be a con? A company offers a reward to the referrer to encourage new customers. It is the same as rewarding a customer for buying a product.

Any product or service needs to be advertised to get the message out there; typically those messages are one-dimensional. If it costs £10 per advert to get a customer, why should the referrer not get that £10? We are not suggesting that all advertising is bad, we view ActiveRefer as an addition to your advertising.

We have implemented the “incentive” option in the referral packages to allow companies to offer discounts or freebies to new customers.

Companies can add incentives to their packages to encourage sales, like additional discounts or free extras.

Nope, it is free up until the point where a reward is given; then an admin fee is charged in addition to the reward for the referral.

The main reason is that it encourages more business. At the very least, it allows you to contact your past customers to see if they can pass any new leads your way.

The system is designed to encourage good-faith, though there is a dispute system that allows referrers to flag a referral that may have been classed as "unsuccessful" accidentally. After three disputes, the company is suspended, pending an investigation by the ActiveRefer team. The integrity of the system is paramount to the ethos of ActiveRefer.

You have the option to class a referral as unsuccessful. If a referral has been mistakenly classed as unsuccessful, then the referrer can raise a dispute which is then passed to the ActiveRefer team.

There is a an option to class a referral as SPAM. It then gets passed on to our referral team, who make the final judgment. If it is a SPAM referral, then no further action is needed. If it has been mistakenly classed as SPAM, it will be made active again and the company can request additional details from the referrer.